Question 1

What is the price of the apps?

Accepted Answer

Pricing depends on the Qity apps you choose, the size of your Atlassian site, and the level of implementation or migration support you need. Contact us for a quote.

Question 2

Can the data from my existing quality system be migrated?

Accepted Answer

In most cases, yes. Data from an existing quality system can usually be assessed, mapped, cleaned, and migrated into the Qity apps, depending on the source system’s structure, quality, and export options. Alternatively, planning and documenting the transition to a new system may suffice, transferring active projects and archiving inactive ones. We would be happy to devise a plan together.

Question 3

Can my Word files be migrated?

Accepted Answer

Yes, Word documents can usually be migrated, but the best approach depends on the intended use. They may be converted into Confluence pages for controlled, searchable content, or kept as attachments where the original file format must be preserved.

Question 4

Which file types are supported?

Accepted Answer

Qity can support any file type. Because we run on Atlassian Cloud, files are typically managed as Jira and Confluence attachments, so teams can store, share, and collaborate on everything from Office documents and PDFs to images and exports.

Question 5

Are Qity’s apps validated?

Accepted Answer

Qity is designed for regulated quality environments, with validation responsibilities shared between Qity and the customer. Each new release comes with release notes, and Qity can provide functional test plans and test reports on demand, for example in preparation for an audit. Each Qity app also includes a built-in automated IQ. When custom configuration changes are made, such as workflows, fields, or screens, those changes require validation; Qity can provide this as a service. To support customers, Qity also provides guidance documentation, checklists, and templates.

Question 6

Are the apps FDA 21 CFR Part 11 compliant?

Accepted Answer

Qity apps support FDA 21 CFR Part 11 compliant electronic signatures through email one-time password (OTP). Part 11 compliance also depends on the system being configured and operated with the right controls, including unique user accounts, access management, audit trails, controlled records, appropriate procedures, and validation for the customer’s intended use. Qity offers a guidance document and checklist.

Question 7

Do I need a paid Jira & Confluence subscription?

Accepted Answer

Yes. Qity is built on the Atlassian Cloud platform, so customers need an Atlassian Cloud site with the Jira and/or Confluence products required by the selected Qity apps. In practice, most business deployments use paid Atlassian plans to access the administration, storage, security, audit, support, and governance features needed for professional or regulated use. For companies that are in a commercial phase and operating in regulated environments, we recommend Premium subscriptions.

Question 8

Is customer support included in the license fee?

Accepted Answer

Basic support is available through the support portal and focuses on app installation, usage guidance, and reporting issues or bugs. Additional Premium support packages can be purchased for personalized services, such as data migration, customization, implementation or validation of the quality system.

Question 9

Where is my data stored?

Accepted Answer

All Qity apps bear the “Runs on Atlassian” badge, which means that all data is stored in Atlassian Cloud. Atlassian Cloud offers data residency controls for supported products, allowing eligible product data to be pinned to specific regions such as the EU, US, Australia, Canada, Germany, Japan, Singapore, South Korea, Switzerland, India, or the UK, depending on the product and plan.

Question 10

Will my data be used to train the AI models?

Accepted Answer

Qity relies on Atlassian AI only, including Rovo and Forge LLM. Customer data is not used to train AI models unless customers explicitly choose to provide feedback or otherwise opt in where applicable. Data is retained only for as long as needed to provide the service, in line with customer and administrator settings and applicable contractual, legal, and compliance requirements.

Question 11

Will I receive software updates?

Accepted Answer

Yes. Atlassian Cloud is regularly updated by Atlassian, so customers receive platform improvements, security updates, and new features without managing servers. Qity app updates are delivered through the cloud model, helping customers stay current with product improvements and fixes. Qity provides release notes and advance notice for major changes. Soon, the built-in IQ can also be scheduled to run periodically, automatically re-verifying the integrity and configuration of the installed apps. For validated customers, Qity can provide guidance on Atlassian release tracks and the use of sandboxes to assess changes before they are introduced in production.

Question 12

Why would I want our quality system on Atlassian Cloud?

Accepted Answer

As one of the industry leaders in work management, Atlassian Cloud provides a modern, secure, and scalable foundation. It combines collaboration, documentation, workflow automation, permissions, auditability, integrations, and enterprise administration in a platform many teams already use. This means quality processes can be closer to day-to-day work, easier to adopt, and faster to improve, while still supporting the controls needed for regulated environments.